Full payment must be made 7 days prior to date of arrival. Bookings made within 14 days of arrival will be invoiced immediately with payment being required within 24hrs. If we do not receive final payment your booking may be liable for cancellation. All bookings non-refundable thereafter.
If the booking is cancelled less than 365 days before arrival then a charge equal to 20% of the stay will be made.
If the booking is cancelled less than 14 days before arrival then a charge equal to 100% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) no refund will be given.
Check-in is by appointment only, details of which will be emailed to guests. All guests must provide us with a valid credit/debit card for authorisation purposes, just as for a normal hotel booking. We will only make a deduction from your card if our terms and conditions are broken, for example damage to the property or payment default.
On arrival you must present the same debit/credit card, photo ID for inspection and fraud prevention & proof of previous address. Suitable forms of Photo ID are Passport or European ID card. Suitable forms of Proof of Address are Drivers Licence, Utility Bill, Bank Statement, any other document showing residential address. The Management reserve the right to refuse entry to any applicant deemed unsuitable.
Check out is at 11am and all keys & linen must be returned. Guests must leave their room in the same clean and tidy condition as they found it (see Cleaning & Damage below).
One of the features of LodgeNW is it’s generous allowance of bathroom, kitchen and outside space for the enjoyment of our guests. These areas are shared equally between all guests and as such the use and cleanliness of these areas is the responsibility of all guests joint and severally. It is kindly requested that each guest respects the unique atmosphere created at LodgeNW for the enjoyment of everyone.
Guests are expected to clean up after themselves, particularly in the public areas. This includes washing up, wiping down appliances & waste disposal. Any guest that consistently fails to maintain cleanliness will be charged the cost of a professional cleaning service. We do provide a weekly cleaner for the public areas.
Linen & laundry
Guests are responsible for their own laundry throughout their stay.
At LodgeNW we take great care to allocate beds in a way we think will be best for each customers booking. If you are booking a single bed in a twin room share then you can expect to be sharing your room with another member of the same sex, unless you specify otherwise.
The comfort, safety and security of our guests is of paramount importance. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property.
Smoking is not permitted anywhere within the premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. Smoking in the garden is permitted.
It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Lodge NW2 accepts no liability for the loss, theft or damage to property however sustained or caused.
The kitchens are equipped with all mod cons including; crockery, cutlery, pots & pans, various other utensils, microwave, electric oven, gas/electric hob, extractor fans, ample fridge & freezer space, kettle, toaster, waste bins, ample storage and worktop space. Regular inventory checks are made and any guest found to be removing any item from the property will be prosecuted.
Guests should provide their own toilet paper, hand soaps, bath & shower products & washing powder. We do provide all cleaning products including washing up liquid, detergents, vacuum, mop, cloths etc., iron & board.
Guests will be expected to reimburse LodgeNW for any damages or loss caused during their stay. We are accredited members of The Property Ombudsman & NLA which means that any deduction will be handled in a fair, transparent manner and in accordance with their Code Of Conduct.
The management reserve the right to enter into the property, both public areas and guest rooms to undertake such tasks as maintenance, inspections and viewings with prospective guests. Management will notify guests in advance of any viewings of individual rooms. Permission to enter not to be unreasonably withheld.
Except in relation to death or personal injury caused by our negligence Lodge NW2’s liability remains, at all times, limited to the value of the services booked.
LodgeNW will not store any of your personal data used to make payments such as credit/debit card data. We process payments securely through PayPal according to their business best practice guidelines and adopt a minimum security standard. LodgeNW shall only store and use other information you supply to us for the purposes of carrying out our contract with you and will not be passed on to any 3rd party. From time to time we may inform you of other services and offers which we make available. If you do not wish to receive such information please let us know.